New Online System – More
· February 2, 2015 ·Online reservations can now be saved as Quotations, and there is a completely new feature called Incentives.
When it’s time to checkout the guest will have the possibility to choose to save, but not book, their reservation. It’s not worded as a Quotation, but that’s how Roam will save it. There isn’t a possibility for them to recall the quotation, but there may be in the future. Currently they have to call in and have it made active. Down in the payment section there is a checkbox to indicate if they want to save the reservation without booking. If so, text will appear telling them that the reservation will not be not booked, but the items will be saved. Any reservations saved like this will be placed into a Follow Up stream, if one is setup.
Incentives are a new feature. Each item can have its own incentive text (html). When a guest is on a page with Book Now buttons the text for any items attached to visible buttons will display. The text for the first button will come up in about 35 seconds, and then any subsequent texts will appear every 30 seconds after that. This text will scroll in from the left side of the page and remain for 15 seconds unless the little box is closed. If any box is closed by the guest then no more text boxes will appear on that page. If the page is scrolled and new buttons come into view then the process restarts. But, no item text will repeat. If a new page is loaded the whole process starts fresh.
The idea behind the feature is to encourage a person to book. So you could offer a coupon#, a link to a private page with a better rate, a link to a similar item, or just a message of some kind. It can be used for anything, but best used as an incentive.
