Sell Activities via Online Travel Agencies

· May 25, 2023 ·

Roam has been connected to a service called Rezdy. https://www.rezdy.com

Rezdy will connect you to many OTAs, such as Expedia, Trip Advisor, etc.

Contact Azra at azra.ljaljic@rezdy.com for more information.

This is for Activities only, but they can have included items.

Set up and Limitations

Set up

Part of the set up is done via the Company Setup, Rezdy page. The Rezdy Contact# is the customer# you assign Rezdy in your system. The apiKey is a random set of characters or phrase you use for security, so that only Rezdy can access your system. No spaces are allowed. Inquiry Code is what inquiry code to assign to guests acquired through Rezdy.

For each Activity that you want to sell via Rezdy you need to list them with the rate you want to use, separated by a vertical line, ex: ABC|99
One Activity|Rate per line.

You will need to send Greg the following info:

• The code of a new Roam user you set up for Rezdy
• What your Roam currency code is
• Which Area code to use
• Which Cancellation Reason code (best to set up one just for Rezdy
• Which Notes code to use
• Your Company code (only one can be used)
• An Email Address for notifications

In each Activity setup you must ensure that the item description is a minimum of 15 characters long. As well, the “Plain Text Description – NO HTML” field on the Web Info page must have an entry of at least 100 characters. Not having either of these will mean the Activity won’t get imported into Rezdy. The Photo URLs are optional.

Limitations

Charges: Only Adult and Youth, so don’t use rates not using Adult and Youth.

Taxes: Rezdy only supports Percentage, Fixed, or Per Person. All others will be ignored. Percentages are simply charge times the percent. If you have included items that have a different tax rate, the Rezdy calculation will differ from Roam. Don’t do that.

Reservations from an OTA can be cancelled at any time. You will be notified.

Guest Info: It’s very limited, you will get first and last names, plus an email address

Payments: Rezdy takes the payment and pays you minus their commission. Roam will record two payments: One is for the net payment you will receive, and one is for the commission.
This balances the reservation, and lets you keep track of the commissions by reporting on the specific payment code