Text Messaging

The Follow Up system now has one more option for contacting guests: text messaging. In the event a guest does not have a cell phone# they will receive an email instead. Keep in mind two things:

  1. The message is sent from a generic number so the guest cannot reply.
  2. The message length is capped at 120 characters and your company name is appended to the message. This is done in order to keep the overall message length under 160 characters and to identify the sender

As long as you have an Elastic Email account there is no additional setup. Text messages sent to the US and Canada are 2.7 cents each. See their website for rates to other countries.

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